Service Request Handling, Change Management, Device Monitoring and proactive & continuous IT Infrastructure improvements are all tasks of the daily IT Operations of any business. Our Managed Service Desk Solution is designed to take care of all of these in the background to ensure that your business and it’s technology simply runs as expected.
Our Service Desk Solutions can seamlessly be integrated with our Managed IT Help Desk Solutions and function as a service extension to fully cover all your IT needs.
Fully Managed Service – just integrate & sit back
Multilingual Support (English, Spanish and German)
Service Desk reachable by Phone, Email and ITSM
Tech Support up to 24×7 as your business needs it
Expertise from qualified IT Engineers
Response and resolution times guaranteed by SLA
Ticket handling through IT Service Management (ITSM)
ITIL standards applied to all operations