With the optional GOC IT Service Desk Add-On you also enable professional support for your Day-To-Day IT-Operations, active monitoring of your IT infrastructure as well as proactive IT maintenance, which will constantly improve the quality of your IT and hence prevent many issues from occurring in the first place.
Our fully customizable, managed IT Service Desk Solutions include, but are not limited to:
- 24×7 monitoring of your IT assets
- Proactive maintenance & improvements
- Service Request Handling
- Change Management
- Employee On- & Offboarding
- Compliance checks
- and many more
The GOC will also provide you and your employees with access to our ITSM Portal with a customized self-service request catalog which will contain all services your company wants us to process.