Your virtual IT Service Desk for your Day-To-Day IT-Operations

A better way to deliver IT

Is your internal IT staff too busy fixing countless, recurring incidents for your employees? The GOC managed service desk is a cost-effective solution that allows you to free up internal resources for more strategic tasks.

Transform the way your company delivers IT Support with the GOC Service Desk. With us as your trusted partner, you can return to focus on achieving your business goals.

Our Managed Service Desk comes with:

Multilingual Support
Available up to 24×7
Constant monitoring
Alert notifications and proactive incident handling
Cyber Security
Antivirus and malware protection
Backup solutions

Service Request Handling
(Cloud) File Sharing
Server Management
M365 / O365 Service Desk
And much more…

HOW TO CONTACT THE GOC SERVICE DESK

The GOC Service Desk is available and reachable in different ways up to 24 hours a day, 7 days a week, 365 days a year.

Phone

Our GOC Service Desk Agents are available by phone for urgent cases and ticket follow ups. We provide a local phone number for your employees to call as well as multilingual call answering.

Email

Emails are answered in a fast and professional manner by our support engineers. We also offer automatic mail-to-ticket conversions for support inboxes provided by your company.

Service Portal

Our ITSM Service Portal offers a quick and detailed ticket overview of your current and past support tickets as well as a self-service catalog where your employees can request the IT services as defined by your business needs.

IT Help Desk Support

The primary goal of GOC’s Help Desk is to provide your employees the help needed to get back to work on business important goals. The Level 1 team follows ITIL standards and best practices to provide a robust IT Help Desk Support Service. Whether your organization needs 24/7 support or just during core business hours, our team can assist with:

  • Connectivity and access issues
  • Operating system issues
  • Email issues
  • Password resets
  • Standard Application support
  • Server unavailability issues
  • Operating System instability issues
  • And more

Our ITIL-Certified Support Team will be able to remotely connect to the user’s computer in real-time and provide the requested help immediately. More complex cases which can not be solves immediately due to the complexity or required expert knowledge are escalated to our Level 2 Engineers and immediately worked on until a solution can be provided.

In addition to these reactive IT support samples, our IT Help Desk support can optionally be extended by our IT Service Desk addon. Scroll down for more information.

Managed IT Helpdesk Outsourcing

IT Help Desk Support

The primary goal of GOC’s Help Desk is to provide your employees the help needed to get back to work on business important goals. The Level 1 team follows ITIL standards and best practices to provide a robust IT Help Desk Support Service. Whether your organization needs 24/7 support or just during core business hours, our team can assist with:

  • Connectivity and access issues
  • Operating system issues
  • Email issues
  • Password resets
  • Standard Application support
  • Server unavailability issues
  • Operating System instability issues
  • And more

Our ITIL-Certified Support Team will be able to remotely connect to the user’s computer in real-time and provide the requested help immediately. More complex cases which can not be solves immediately due to the complexity or required expert knowledge are escalated to our Level 2 Engineers and immediately worked on until a solution can be provided.

In addition to these reactive IT support samples, our IT Help Desk support can optionally be extended by our IT Service Desk addon. Scroll down for more information.

Managed IT Helpdesk Outsourcing

IT Service Desk Add-On

With the optional GOC IT Service Desk Add-On you also enable professional support for your Day-To-Day IT-Operations, active monitoring of your IT infrastructure as well as proactive IT maintenance, which will constantly improve the quality of your IT and hence prevent many issues from occurring in the first place.

Our fully customizable, managed IT Service Desk Solutions include, but are not limited to:

  • 24×7 monitoring of your IT assets
  • Proactive maintenance & improvements
  • Service Request Handling
  • Change Management
  • Employee On- & Offboarding
  • Compliance checks
  • and many more

The GOC will also provide you and your employees with access to our ITSM Portal with a customized self-service request catalog which will contain all services your company wants us to process.

IT Service Desk Add-On

With the optional GOC IT Service Desk Add-On you also enable professional support for your Day-To-Day IT-Operations, active monitoring of your IT infrastructure as well as proactive IT maintenance, which will constantly improve the quality of your IT and hence prevent many issues from occurring in the first place.

Our fully customizable, managed IT Service Desk Solutions include, but are not limited to:

  • 24×7 monitoring of your IT assets
  • Proactive maintenance & improvements
  • Service Request Handling
  • Change Management
  • Employee On- & Offboarding
  • Compliance checks
  • and many more

The GOC will also provide you and your employees with access to our ITSM Portal with a customized self-service request catalog which will contain all services your company wants us to process.

What is a Single Point of Contact in IT?

What is a Single Point of Contact in IT?

SPOC

The GOC is the single point of contact for all things IT related – problems and changes. Leverage our experts’ knowledge and guidance in IT initiatives, projects and changes to infrastructure and applications to align with your business needs, on site or remote.

IT Helpdesk

Are you or your employees facing technical issues that need immediate attention? Our managed Help Desk will ensure that your problems and business needs are addressed quickly and effectively so your business operations can continue to run smoothly.

Workplace Services

Successfully deploy, adopt and manage tools and technology to enable felxibility, mobility and agility for your employees and the company. Shift your focus to end users and endpoints to maintain a competitive edge.

Digitalization & Transformation

Our day to day life has become digital, and so should your business to ensure it can scope with today’s fast paced world… Our experts will guide you from an initial readiness assessment through planning and implementation.

Microsoft 365

As an official Microsoft Partner, the Global Operations Center also covers support for all your M365 products. We solve incidents quick and reliably, process O365 service requests and even further develop your M365 applications as per your requirements.

Proactive M&M

The GOC managed Service Desk continuously monitors your infrastructure and proactively works on improvements to prevent incidents from occurring in the first place. Whenever you come across an issue with your IT, chances are our engineers are already aware and working on a solution.

On-Site Field Service

About 95% of all IT Service or Support Requests can be solved remotely. For on-premise support cases where an Engineer or Technician is required to visit your offices, the GOC has partnered up with a network of Hardware Service Providers.

In cases where the customer has a on-site resource, our engineers will work closely with them to get the issue solved.

Help Desk On Premise Field Service

THE GOC PARTNERS WITH

Microsoft
Microsoft Azure
Amazon Web Services AWS
Google Cloud
Cisco
Microsoft
Microsoft Azure
Amazon Web Services AWS
Google Cloud
Cisco