FAQs Archive - Page 2 of 3 - Global Operations Center

Q: Will I be charged for the estimated volume of tickets per month?

No, only the base price is a fixed monthly charge. Tickets will be invoiced as per real number of tickets raised in any month. The estimation of tickets per month only serves to get you an idea of the approximate monthly costs of your IT operations in the case that tickets are being worked on. In short, if your company does not require any tech support in a month, then you will only be charged the base price, if any. Get your instant quote now .

Q: What is the initial term of a managed IT Helpdesk contract?

Our IT Helpdesk Solutions contract is subject to a 12 month term. The contract will be automatically renewed for another 12 month if not indicated otherwise by any of the parties.

Q: Are all your services exclusively offered by remote?

No. At CloudSource IT we adapt to our Client and Project needs. While we do encourage remote solutions, we are well aware that some processes, projects and preferences need on premise support. We therefore offer both, remote and on site services.

Will I be charged for the estimated volume of tickets per month?

By Admin|2022-01-21T13:20:14+01:00September 13, 2021|ITAM Explanations, M365 Explanations, Managed Help Desk & IT Support, Managed Service Desk & IT Operations, Service Desk|

No, only the base price is a fixed monthly charge. [...]

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I need additional features that are not offered out of the box. Can the Service be further customized?

By Admin|2022-01-04T13:56:01+01:00September 12, 2021|

Yes, of course. CloudSource IT specializes in custom solutions tailored [...]

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What is the initial term of a managed IT Helpdesk contract?

By Admin|2022-01-04T13:56:01+01:00September 12, 2021|

Our IT Helpdesk Solutions contract is subject to a 12 [...]

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What is included in the Base Price?

By Admin|2022-01-04T13:56:01+01:00September 12, 2021|

The Base Price includes the general availability of your [...]

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Are all your services exclusively offered by remote?

By Admin|2022-01-04T13:56:01+01:00September 9, 2021|

No. At CloudSource IT we adapt to our Client and [...]

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